Privacy Policy

Effective Date:10/05/2025

At ShikaTicket.com, your privacy and trust are very important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, mobile apps, and services.

1. Information We Collect

• Personal Information: Name, email address, phone number, ID/passport number (if required by law), billing address.
• Payment Information: Mobile money (M-Pesa), credit/debit card details, and transaction history. (Note: Payment details are processed securely by our payment partners and not stored on our servers.)
• Booking Details: Event tickets, sports bookings, hotel reservations, and travel itineraries.
• Device & Technical Data: IP address, browser type, device information, location data (if enabled).
• Usage Information: Pages you visit, searches you perform, and actions you take on our platform.

2. How We Use Your Information

• Process your ticket purchases, bookings, and payments.
• Send you booking confirmations, reminders, and important updates.
• Provide customer support.
• Personalize your experience (recommend events, offers, or deals).
• Improve our services and prevent fraud.
• Comply with legal obligations (e.g., financial reporting, government requirements).

3. Sharing of Information

• Event Organizers & Partners: To confirm your booking and manage entry.
• Hotels & Travel Partners: To process reservations and bookings.
• Payment Providers: To securely process transactions.
• Legal Requirements: If required by law, court order, or government authority.
• Business Transfers: If ShikaTicket is acquired, merged, or restructured, your information may be transferred.

We do not sell your personal information to third parties.

4. Data Security

• We use SSL encryption and secure servers to protect your data.
• Payment transactions are processed via trusted third-party providers (e.g., M-Pesa, card processors).
• Access to your personal data is restricted to authorized staff and partners only.

5. Cookies & Tracking Technologies

ShikaTicket uses cookies to enhance user experience, remember preferences, and analyze site usage. You can manage or disable cookies in your browser settings, but some features may not work properly.

6. Your Rights

• Access the personal data we hold about you.
• Request corrections or updates.
• Request deletion of your account and data (subject to legal/transactional obligations).
• Opt out of promotional emails or SMS notifications.

7. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal requirements, or resolve disputes. Booking and payment records may be kept for compliance with financial and tax regulations.

8. Children’s Privacy

ShikaTicket is not intended for users under 18 years old. We do not knowingly collect data from minors. Parents/guardians who believe their child has provided personal information should contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Effective Date.”

10. Contact Us